Building a Product Marketing Program for a SaaS Software Company
BroadJump was a startup with a suite of SAAS software for healthcare system expense management; their flagship product, AutoPricer, compared the price of supplies to a database of systems from all over the country, allowing hospitals to see how much other hospitals of like size were spending on everything from surgery gloves on up.
I came on board as their first marketing employee, and I had the challenge of learning a new business, developing a brand identity, and generating leads. BroadJump also had an aggressive roadmap for new product introductions. I knew I had to combine short-term marketing activities while building the brand for the long term.
Steps in the go-to-market process
Coming in, I faced the challenge of learning a new business, developing a brand identity, and generating leads. BroadJump also had an aggressive roadmap for new SAAS software product introductions. I knew I had to combine short-term marketing activities while building the brand for the long term.
My strategy was to make an intense effort to define the company’s brand, uniqueness in the market, and messages. I then moved the company rapidly through the stages of generating awareness, then engagement, and then qualified leads for sales. As with many startups, time was of the essence, so I embarked on the following path:
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Researched key target audiences, current client and prospect perceptions, and competitive positioning
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Developed the new brand identity for where the company was evolving, not where it was, through a brand framework that took into account perspectives inside and outside of the company
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Built out the marketing budget, campaigns, and timing
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Developed sales enablement materials, thought leadership pieces, and case studies
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Developed a new site with the help of the B2B agency CONNECTIVE
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Implemented digital marketing, email marketing, and social media campaigns, designed a new trade show booth
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Emphasized video in animated and live formats, especially to support the new product launches
The Results
The new product introduction campaign for PharmaPricer, their pharmacy pricing intelligence software, generating a hefty 16% CTR, seven sales-accepted leads, and closed business of $350,000.
BroadJump introduced three new products in a period of 12 months, and the videos generated 40,000 views and 3,000 clicks to content.
Hexagonal brandingTM is a structured approach to developing brand identities, based on my experience in developing brands in agency and client settings.