Building a Product Marketing Program for a SaaS Software Company

BroadJump was a startup with a suite of SAAS software for healthcare system expense management; their flagship product, AutoPricer, compared the price of supplies to a database of systems from all over the country, allowing hospitals to see how much other hospitals of like size were spending on everything from surgery gloves on up.

I came on board as their first marketing employee, and I had the challenge of learning a new business, developing a brand identity, and generating leads. BroadJump also had an aggressive roadmap for new product introductions. I knew I had to combine short-term marketing activities while building the brand for the long term.

Steps in the go-to-market process

Coming in, I faced the challenge of learning a new business, developing a brand identity, and generating leads. BroadJump also had an aggressive roadmap for new SAAS software product introductions. I knew I had to combine short-term marketing activities while building the brand for the long term.

My strategy was to make an intense effort to define the company’s brand, uniqueness in the market, and messages. I then moved the company rapidly through the stages of generating awareness, then engagement, and then qualified leads for sales. As with many startups, time was of the essence, so I embarked on the following path:

  • Researched key target audiences, current client and prospect perceptions, and competitive positioning
  • Developed the new brand identity for where the company was evolving, not where it was, through a brand framework that took into account perspectives inside and outside of the company
  • Built out the marketing budget, campaigns, and timing
  • Developed sales enablement materials, thought leadership pieces, and case studies
  • Developed a new site with the help of the B2B agency CONNECTIVE
  • Implemented digital marketing, email marketing, and social media campaigns, designed a new trade show booth
  • Emphasized video in animated and live formats, especially to support the new product launches

The Results

The new product introduction campaign for PharmaPricer, their pharmacy pricing intelligence software, generating a hefty 16% CTR, seven sales-accepted leads, and closed business of $350,000.

BroadJump introduced three new products in a period of 12 months, and the videos generated 40,000 views and 3,000 clicks to content.

How to Build a Custom GPT

Hexagonal brandingTM is a structured approach to developing brand identities, based on my experience in developing brands in agency and client settings.